Privacy Policy

1. Introduction

Opposite Lock Africa (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard personal information through our website and eCommerce section.

2. Information Collected

We collect the following types of personal information when you visit or interact with our website:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
• Account Information: Login credentials if you create an account (if you choose to save your login credentials).
• Order Information: Purchase history, transaction details, and order preferences.
• Technical Information: IP address, browser type, device details, and website usage data through cookies and analytics tools.

3. How Your Information Is Used

We use your personal information for the following purposes:

• Order Processing: To fulfil and manage purchases, payments, and deliveries.
• Customer Support: To respond to enquiries, process returns, and provide technical support.
• Marketing & Promotions: To send newsletters, special offers, and updates (with your consent).
• Website Improvement: To analyse trends, enhance user experience, and prevent fraudulent activities.
• Legal Compliance: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors, shipping carriers, and IT support services.
• Business Transfers: In case of mergers, acquisitions, or business restructuring.

5. Data Security

We implement industry-standard security measures to protect personal information. However, no method of data transmission is 100% secure, and we encourage safe online practices. We have measures in place to ensure that data security is always protected and evaluated regularly.

6. Cookies & Tracking

We use cookies to enhance site functionality and analyse user behaviour. You can manage cookie settings in your browser.

7. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Contact Us

For questions or requests regarding this Privacy Policy, please contact us at: